ITIL describes change management as the process of monitoring and managing change throughout its life cycle, from start to finish, with the objective of minimizing risk. Setting up a systematic change management process helps organizations implement changes without incident and with a high success rate. This type of priority should be determined in the ITIL change management policy, which is designed during the ITIL change management process. The main objective of this process is to allow beneficial changes to be made, with minimal interruption to IT services.\If a non-standard change is needed, the party requesting the change will normally submit a request for change (RFC) to Change Management.
The IT service provider manages IT services, the service portfolio, and service operations during ITIL change management. Major changes are transmitted to the CAB for evaluation, while minor changes are immediately evaluated and authorized by the change manager.\Change management focuses on the transition of new services or on modifying existing services to the IT operating environment, ensuring that the changes do not cause disruptions in the IT environment. It is a process used to manage authorized and planned activities, such as adding, modifying, documenting or deleting any configuration element from the configuration management database that is part of a company's live production and test environments, along with any other environment that the company wishes to have under change management. The outcome of the change must be evaluated and planned during the ITIL change management process before implementing a change.
This phase allows for detailed planning of changes and versions and for evaluating the resulting project plan before authorizing the change creation phase.\In this way, change management can respond to rapidly changing business requirements and maximize the value of the services offered. The context of the change, expected impacts, risks, etc., should be documented during the ITIL change management process. Change management in ITIL is a process designed to understand the risks involved and minimize them when making changes to the IT infrastructure. Change management seeks to minimize the risk associated with changes, where ITIL defines a change as the addition, modification, or elimination of anything that may affect IT services.\The primary aim of an ITIL change management process is to respond to changes in customer's business while maximizing value for them and reducing incidents, interruptions, and repetition of tasks.
There must be an approval process within the ITIL change management framework for any changes that need to be implemented in an organization.