Problem solving is a critical component of any successful change management process. The Rennie Center's Change Management Framework outlines a six-step approach to sustainable improvement, and at the core of this process lies the capacity to identify and resolve practical problems. Managers must be open and transparent when it comes to problem solving, and they should be informed by the professionals responsible for executing and managing the proposed work. This allows them to make necessary adjustments to their plans, so that the team can continue to progress towards the solution that will enable them to achieve better business results.
When it comes to introducing changes, it's not just about solving problems, but also about improving existing processes. Managers may observe a deviation from the team's standard performance, such as a missed deadline or a missed sales target, and when the team's plans go awry, these managers automatically initiate the problem-solving process. However, it's important to remember that successful change management depends entirely on your staff being with you. Anything that involves people is going to be fraught with issues, and this is especially true when it comes to managing change.
By understanding the role of problem solving in a change management process, managers can guarantee that their initiatives are successful and that their teams are able to reach their objectives.